If you believe you have received the product in a bad condition, or if the packaging appears tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery personnel. However, if you have already accepted the shipment, you still have the option of an unconditional exchange.
2. Unconditional Exchange
You can request an exchange for any book received in damaged condition. To initiate the exchange process, simply place a request by visiting within 24 hours of receiving the book.
We will ensure that a brand new replacement is issued at no additional cost. Please make sure that the original product tag and packaging are intact when returning the product.
3. Refund Policy
For online payments, refunds will be processed in the same form as the original payment method. For COD (Cash on Delivery) orders, the refund will be credited to your Dey's Publishing wallet.
4. Policy Updates
Please note that this policy may be subject to change at any time at the discretion of collegestreetbooks.com. It is recommended to periodically review the terms and conditions outlined here to stay informed.
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